Today started with a young man installing a new graphics card and a new motherboard in my computer and a new DVI cable going to my new monitor. I guess DELL wanted to make sure all the bases were covered. A new motherboard seemed a little over the top to me for fixing a monitor problem. But, as it turns out, it was on the brink of death too and who would have known without looking inside?
A long time ago I was complaining, on this blog, about two different colors on my monitors. One pink, one blue or one yellow, one green. (Today, as you can see in the screenshot, it’s blinding pink and muddy yellow.) I even ran a poll about it and got back so many different answers it was meaningless except to say y’all have different color-profiles on your own computers.
The tech who showed up this morning said it was outside the sphere of his assignment and wasn’t willing to give me even a quick guess. SO, I spent the next four hours on the phone with DELL tech support in India. The last hour of it with my phone battery bleeping its death throes.
After re-testing all the cable arrangements and re-installing the driver for the graphics card and all these other things that have been done ad nauseam over the years, they introduced me to the notion of purchasing a Dual DVI to VGA/Dual VGA to DVI adapter. The issue being that the color difference is due to the computer being confused by the two different signals from the graphics card. It’s a generic part and they took me on a tour over to Dell.ca to make sure I knew what it was and what to do with it.
When I called around town looking for one no-one had ever heard of it.
The first person launched directly into telling me that what I was looking for wouldn’t solve my problem and then asked, What is your problem? In my most pleasant, non-sarcastic voice I said I’m not actually looking for tech support, I’m just wondering if you have the part. No, they didn’t but they had some other stuff they could sell me.
The second person told me DELL doesn’t know what they’re talking about. I can’t switch a VGA signal to a DVI, just the other way around (I knew that) and whatever that part is they’re talking about it’s way too complicated. So, either I need a DVI to VGA adapter and another VGA cable, or I need a graphics card with two DVI ports. They do this all the time; it’s simple.
Of course it is.
Somewhere in the deep recesses of my mind I recall a similar conversation with this same person a couple years ago. I’m pretty sure I also bought his DVI to VGA adapter and then returned it.
Over the past 2+ years I’ve had at least six different LG monitors in an attempt to fix the color problem. I now have a new motherboard and a new graphics card. In all seasons and all weather conditions I’ve run around town buying parts and then run around some more returning them. I’ve spent hundreds, if not thousands of hours on the phone with LG and DELL. LG says it’s not their problem; DELL says they’ve done everything they know how. I, for sure, have listened to as much as I can stand.
Another perfectly good softball day down the drain.